Daniela Arghir

Daniela Arghir is a Networking and Monitoring Analyst with over 6 years of experience in incident and major incident management within enterprise IT environments. Currently part of a Command Center team at Infosys, they focus on proactive monitoring, service availability, and coordinated incident response using ITIL best practices. Previously, Daniela served as an IT Service Analyst at Genpact, providing multi-level IT support and ensuring SLA compliance. They possess strong analytical thinking and communication skills, allowing them to excel in high-pressure situations while advocating for continuous service improvement and cross-team collaboration. Daniela holds a Bachelor's degree in English Language and Literature from the University of Bucharest.