Michael Mitchell is an experienced professional in product engineering and customer support, currently serving as Industry Principal and Group Project Manager for Product Engineering Services at Infosys since October 2020. Prior to this, Michael held various leadership roles at Genesys from December 2016 to October 2020, including Sr. Director and Director of Global Product Support for PureConnect. Michael's extensive career also includes significant positions at Genesys | Interactive Intelligence, Booz Allen Hamilton, IBM, WellPoint, Inc., and Thomson, Inc., with a focus on customer care operations and support services. Michael holds a BBA in Advertising and Marketing from Western Michigan University's Haworth College of Business.
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