Shyam Daniel is an ITSM Lead with 14 years of experience and ITIL V4 certification in IT Service Operation. Shyam has held various roles, including Senior Consultant at Infosys, and previously worked as a Senior Specialist at HCL Technologies and a Senior Information Technology Analyst at Tata Consultancy Services. Shyam's early career included positions as a Technical Consultant at Sutherland Global Service Limited and Tech Lead at Cognizant, focusing on IT support and service management for international projects. Shyam holds a Master of Technology in Information Technology from Vel Tech Technical University, as well as a Bachelor of Engineering in Electrical and Electronics Engineering from Anna University.
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