Helder Hipolito

Helder Hipolito is an experienced IT professional with a strong background in service desk management, systems administration, and network engineering. Currently serving as the Manager of the Service Desk at Info-Tech Research Group since May 2018, Helder oversees a team of technicians, ensuring efficient operations and issue resolution. Previously, Helder held the role of Systems Administrator at Sirius XM Canada Inc. from November 2007 to May 2018, focusing on security, endpoint management, and data restoration. Early career experiences include positions as a Network Engineer and Technical Support Specialist at Corus Entertainment and Senior Technical Support at Alumni Computer Group. Helder's educational qualifications include multiple certifications from institutions such as Global Knowledge and the ITIL®4 Foundation.