Rory Ratz

Rory Ratz is a seasoned professional with extensive experience in risk management and operations within the financial services sector, currently serving as Senior Manager Business Controls at ING Australia since October 2011. Key responsibilities include developing and implementing risk management frameworks, leading quality assurance programs, and spearheading process improvement initiatives. Rory has held various leadership roles, including Enterprise Risk Manager and Shared Services Team Leader, and has managed teams focused on Collections, Hardship, and Operations. Prior experience includes leadership positions at Pepper Financial Services Group, St George Bank, and Accounts Control Management Services. Educational qualifications include a Bachelor of Creative Arts in Theatre Performance from the University of Wollongong, a Bachelor of Science in Psychology from Swinburne University, and several diplomas and certificates in management and financial services.