Salvatore D'Onofrio

Salvatore D'Onofrio has a diverse work experience spanning various industries and roles. Salvatore began their career in the military as an Italian Air Force Officer in 1998. Salvatore then transitioned to a role as an R&D Engineer at TIM in 1999 and later worked as a Transmission Engineer at Wind during the same year. In 2000, D'Onofrio joined Colt Telecom as a Network Planner and later became a Project Manager responsible for core network implementation.

In 2006, D'Onofrio started working at Vodafone, where they held multiple positions including Head of Project Management Office at TeleTu (formerly Tele2), Customer Base Manager, TeleTu Marketing Manager, Customer Value Manager, and CRM Manager. During their time at Vodafone, they achieved significant results such as a 50% reduction in churn rate for Voice and ADSL customers and received the "Vodafone Global hero" award in 2012.

D'Onofrio joined ING Italia in 2018 and held positions as Voice of Customer Business Lead and Voice of Customer Chapter Lead. In these roles, they were responsible for leading customer experience initiatives, market research, customer insights, community management, and self-care content improvement. Salvatore also played a key role in introducing artificial intelligence and machine learning applications in customer communication classification and management.

Additionally, D'Onofrio worked as a Trainer at Job Farm in 2021 and was responsible for delivering training programs. Salvatore utilized their extensive experience and expertise to provide valuable insights and knowledge to trainees.

Salvatore D'Onofrio has a degree in Engineering with a field of study in Electronics Engineering from Politecnico di Bari, which was obtained between 1991 and 1997. Salvatore later pursued an Executive Master of Business Administration (MBA) at MIP Politecnico di Milano from 2005 to 2007. In 2017, they obtained a Green Belt Certification in Process Management also from MIP Politecnico di Milano.