Mihaela Militon

Mihaela Militon is an experienced professional in contact center management and customer experience improvement, currently serving as Contact Center Manager at ING since June 2020. Previously, Mihaela held positions at PayPoint Romania, including Manager and Team Leader of the Contact Center, overseeing a team of up to 18 representatives and driving efficiency programs. Mihaela's career also includes roles at UPC Romania, where initiatives as B2B Customer Experience Project Manager focused on enhancing customer satisfaction, and as a Senior Analyst in Revenue Assurance & Fraud. Mihaela began the career at DTH Television Grup as a Collection Agent. Mihaela holds degrees in Political Sciences from the Nicolae Titulescu University and Social and Administrative Sciences from the Universitatea din București.