Sushma Prabhakar is a Customer Journey Expert at ING since September 2020, with a strong background in business analysis and consulting. Prior to this role, Sushma worked at Deloitte Australia as a Senior Business Analyst/Senior Consultant from April 2019 to June 2020, focusing on translating business process needs into IT solution requirements and supporting clients through user acceptance testing and solution adoption. Sushma's career began at SAP Labs India, where from April 2007 to January 2019, responsibilities included leading business analysis efforts and conducting technical sessions on ETL, data staging, and modeling at conferences. Sushma holds a degree from PES University, completed in 2007.
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