Wichert van Den Hoorn

Wichert van den Hoorn is a seasoned professional with extensive experience at ING, spanning over two decades. Currently serving as a Customer Journey Expert and Innovation Lead since March 2011, Wichert has pioneered several innovative initiatives, including OptimalChain and various applications aimed at enhancing supply chain efficiency through advanced analytics and artificial intelligence. Prior roles at ING included positions as Principal Account Manager and Senior Account Manager within Business Banking, complemented by earlier experience at ABN AMRO Bank as a Junior Account Manager focused on Documentary Trade. Wichert holds a QFM degree, showcasing a strong foundation in finance and management.