Amy (Ying-An) Chen is a seasoned UX researcher currently serving as Principal UX Researcher at Ingram Micro since October 2024. Prior experience includes roles as Lead UX Researcher at ByteDance, where strategies for AI integrations within creator ecosystems were developed, and as Lead UX Researcher at Cloud Software Group, overseeing a significant research roadmap that supported major product launches. At Citrix, a substantial impact was made as Sr. Product Design Researcher, improving adoption rates through UX studies, while earlier roles involved foundational research and design validations. Educational qualifications include a Master’s Degree in Information Science from the University of Michigan and a Bachelor of Arts in Foreign Languages and Literatures from National Taiwan University, supplemented by an exchange program in Interior Design at the University of Wisconsin-Madison.
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