Inicio AI
Caroline Walton is an Executive Leader with extensive experience in the financial services and technology sectors. Currently serving as Chief Commercial Officer at Inicio AI since February 2023, Caroline has transitioned from a year-long role as Board Advisor, contributing to the development of innovative conversational AI for debt management. Additionally, Caroline holds the position of Non-Executive Director and Chair at GAIN Credit, focusing on responsible lending to underbanked consumers. Previous roles include CEO of TieTa, where a successful pivot transformed the company during the COVID-19 pandemic, and CEO of MYJAR, overseeing regulated consumer lending. Caroline's earlier career features leadership positions at Dollar UK, the Consumer Finance Association, The Money Shop UK, and the Mansfield Building Society, showcasing a strong background in corporate affairs, compliance, and customer insight. Caroline's education includes credentials from the Corporate Governance Institute, CIMA, and Newark Technical College.
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Inicio AI
A specialist Income & Expenditure trained virtual agent delivering improved CX and robust results "The income and expenditure process is a relentless battle that plagues us all. Customers at best are irritated by it, and worst are terrified by it. This critical first step proves a huge barrier to many, keeping them trapped in financial stress. Customer service advisors are reduced to robotic bill processors, drained of enthusiasm and creativity, and spend hours with their customers simply trying to understand their circumstances, rather than being able to help. Companies face an uphill struggle to demonstrate their commitment to regulatory compliance and customer satisfaction. But here's the game-changer: our ground breaking solution puts an end to this nightmare. Our clients can gather an endless stream of income and expenditure data 24/7, resulting in not just satisfied, but genuinely relieved customers."