Inicio AI
Toby Young is an accomplished technology leader with extensive experience in executive roles, currently serving as Non Executive Director, Chief Information Officer, and Chief Technology Officer at Ebury since September 2014, where a focus on innovative solutions and customer delight is emphasized. Young is also a member of the Standards Advisory Panel at the Bank of England and holds various advisory and investment positions with Digital Identity Net UK Ltd, Larkfire, Inicio AI, MQube, BMLL, and KodyPay. Previous experience includes serving as Head of Open Market Technology Strategy at PagoNxt, and Chief Technology Officer at City Index, concentrating on aligning technology with financial risk management. Educational background includes a PhD in Chemical Engineering from the University of Bath and a BEng Hons in Chemical Engineering from The University of Edinburgh.
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Inicio AI
A specialist Income & Expenditure trained virtual agent delivering improved CX and robust results "The income and expenditure process is a relentless battle that plagues us all. Customers at best are irritated by it, and worst are terrified by it. This critical first step proves a huge barrier to many, keeping them trapped in financial stress. Customer service advisors are reduced to robotic bill processors, drained of enthusiasm and creativity, and spend hours with their customers simply trying to understand their circumstances, rather than being able to help. Companies face an uphill struggle to demonstrate their commitment to regulatory compliance and customer satisfaction. But here's the game-changer: our ground breaking solution puts an end to this nightmare. Our clients can gather an endless stream of income and expenditure data 24/7, resulting in not just satisfied, but genuinely relieved customers."