Inkpact
James Leet-Cook is an experienced professional with a proven track record in client partnerships and travel consultancy. Currently serving as Head of Client Partnerships at Inkpact since May 2022, James previously held the role of General Manager at Group Hug Ventures from March 2021 to May 2022. Notably, during a seven-year tenure at Scott Dunn from November 2013 to October 2020, James played a key role in the company’s global expansion, undertaking secondments in the USA, Hong Kong, and Singapore to facilitate the integration and rebranding of acquired businesses. Earlier experience includes positions as Client Manager at SAS and Manager for the University of Leeds Basketball team. James began a career in the industry as an Application Intern at Big Ideas Corporation in 2011. James holds a BA in Geography from the University of Leeds, obtained between 2009 and 2012.
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Inkpact
We help brands to drive sales and Customer Lifetime Value by allowing them to create a truly memorable and human customer experience. HOW? - We write. You delight. They spend. We send triggered handwritten notes across the customer journey, cutting through the noise to get you right in front of your customers and keep them coming back for more. WHY we exist? - The digital world lacks human connection, and we are on a mission to change that. We want to put human touch back into the transactional world of e-commerce, giving an alternative to hundreds of emails. WHY INKPACT? - We’ve proven our CRM activity with some of the biggest brands in the world – John Lewis, Facebook, Orlebar Brown, Tiffany, Gymshark and many more. More stats? Well, we regularly achieve outstanding results such as a 30% increase in spend after a handwritten note, 58% increase in repeat purchases and 2,000% ROI. So...whether you are looking to retain, upsell, acquire new customers, say thank you, apologise or simply spread some happiness, we can help. WHO WRITES OUR NOTES? - There are no robots here! Real notes, written by real people, on your own branded stationery and popped in the post to your customers. Our Scribe Tribe are a diverse group of creative freelancers who transform the copy you type into beautiful handwritten notes and letters. We want to improve thousands of lives across the world by offering our scribes a community and an income to move their lives forward through writing. Want to find out more about us, read our blog or get in touch with one of our customer-obsessed team? We can't wait to hear from you. The Inkpact Team x