Heath Shuford

Heath Shuford is an experienced product manager and software development professional with a strong focus on usability and user experience. Heath has held various roles in both product management and quality assurance throughout their career.

Heath's most recent position is as a product manager at Inktavo since August 2022. Prior to that, they worked at Convo Communications from June 2020 to June 2022, where they were a product manager for consumer experience.

Before joining Convo Communications, Heath held the position of product manager at CU Solutions Group from July 2019 to February 2020. In this role, they improved usability performance for a $24M annual revenue eCommerce marketplace by launching a redesign of the B2C web application. Heath also enabled product roadmap development to support business objectives while delivering user value.

From June 2017 to June 2019, Heath worked at Communication Service for the Deaf (CSD) as the director of product management and software development. In this position, they established product management and software development strategies for a B2B2C platform and led a 15-person team. Heath also designed and developed communication service products for the Deaf and Hard of Hearing community.

Prior to their role as director, Heath held multiple positions at CSD, including manager of product management and software development from December 2015 to June 2017, lead QA engineer from September 2015 to December 2015, and quality assurance engineer from October 2013 to September 2015. In these roles, they focused on maximizing usability, supporting high-level business objectives, and delivering quality products and customer value.

Heath's earlier experience includes working as a QA engineer at Mutual Mobile from December 2012 to October 2013, a software quality assurance developer at Mattersight Corporation from July 2010 to November 2012, and a QA analyst at ExponentHR from February 2008 to December 2010.

Throughout their career, Heath has consistently demonstrated their ability to improve usability, deliver value to users, and support business objectives.

Heath Shuford holds a Bachelor of Arts (BA) degree in Psychology from Texas State University. In addition to their formal education, they have obtained several certifications, including "Product Innovation for Product Managers" and "Product Management: Building a Product Strategy" from LinkedIn, both attained in April 2020. Heath also obtained a certification titled "The Complete Product Management Course" from productcharles.com, although the date of completion is not specified.