Kim Sturga has a diverse background in leadership and operational roles within the customer service and training sectors. Notable positions include Site Director and Director of Training and Quality at Inktel Contact Center Solutions, as well as Director of Client Solutions and Director of Operations at Alorica. Previous experience includes Senior Manager of Customer Loyalty and Project Manager at STARTEK, along with serving as Interim Director of Training and Quality. Kim Sturga also held the role of Supervisor of Programs at the Tri-County Literacy Council, showcasing a commitment to program development and customer engagement.