Jesús Gabriel Betancourt Villegas

Jesús Gabriel Betancourt Villegas has a diverse work experience. Jesús Gabriel currently holds the position of Gerente de Arquitectura de Prácticas Digitales & Delivery Management LATAM at Inmetrics since July 2022. Before this role, they were a Subgerente de Arquitectura de Prácticas Digitales LATAM at Inmetrics from January 2021 to June 2022. Prior to that, they worked as a Consultor Lean Agile LATAM at Inmetrics from February 2020 to January 2021.

In the past, Jesús worked at Transbank S.A. as Jefe de Proyectos para la Transformación de Procesos from May 2017 to January 2020. Before that, they were employed at Indra as a Consultor de Procesos from March 2016 to April 2017. At Indra, they were responsible for managing solutions in E2E processes related to valuation and event consumption for both mass and corporate clients. Jesús Gabriel identified improvement opportunities to add value to the business model and customer experience using the Business Process Management (BPM) methodology, with notable achievements including implementing ToBe processes for valuation and event consumption in the BElieve project for Telefónica.

Earlier in their career, Jesús worked at Banco Mercantil in various roles. Jesús Gabriel served as an Especialista Líder de Procesos from May 2014 to December 2015, where they were responsible for managing and costing projects for continuous improvement in core processes such as credits, cards, and channels. Jesús Gabriel also led teams for technology development planning, software quality assurance (Q.A.), and change management in high-complexity projects. Prior to that, they worked as an Analista de Procesos from March 2012 to April 2014. In this role, they applied Lean-Six Sigma and Aris BPA methodologies to generate functional specifications, process diagrams, and test cases for technology developments and process reengineering. Jesús Gabriel also presented results to senior management, with notable achievements including implementing process improvements for credit applications and customer service in branches, leading to increased operational efficiency, reduced returns, and lower operating costs.

Jesús' earliest work experience is with 100% Banco, Banco Universal, where they worked as an Analista de Calidad Operativa from July 2010 to February 2012. In this role, they were responsible for generating and monitoring KPIs for customer service processes across various channels. Jesús Gabriel developed action plans for continuous improvement, conducted preventive audits, and implemented measures to comply with regulatory requirements. Notably, they achieved certification of compliance in the annual service quality audit for 2010 and 2011.

Jesús Gabriel Betancourt Villegas completed their undergraduate education at UCAB - Universidad Católica Andrés Bello from 2004 to 2009, earning a degree in Industrial Engineering. Jesús Gabriel then pursued a Master's degree in Quality Systems at the same institution from 2012 to 2015. In addition, Jesús Gabriel completed a Diplomado in Business Process Management (BPM) at Universidad Central de Venezuela in 2015.

Jesús Gabriel has also obtained several certifications throughout their career. Jesús Gabriel became an AWS Certified Cloud Practitioner through Amazon Web Services (AWS) in July 2023. In April 2023, they achieved the Lean Six Sigma White Belt Professional Certification from CertiProf. In June 2021, they earned the Certified SAFe® 5 Agilist certification from Scaled Agile, Inc. Furthermore, in January 2020, they received the Scrum Fundamentals Certified (SFC) certification from SCRUMstudy - Accreditation Body for Scrum and Agile. Lastly, in November 2013, they obtained the Siebel 8.1 Fundamentals certification from Oracle.