John Harb

John Harb is a seasoned professional in customer experience and marketing, currently serving as the Head of Customer Success for APAC at InMoment since March 2020, following the merger with MaritzCX. Prior to this role, John held the position of Head of Customer Success at MaritzCX, where a strong focus was placed on enhancing customer retention and conversion for major global clients. With extensive experience in sales and client services at Salmat, as well as prior roles in account management at Dialect Interactive and News Corp Australia, John demonstrates a robust background in driving sustainable revenue growth and managing key client relationships across various industries. John holds a Bachelor's degree in Economics, Marketing & Corporate Law from the University of Sydney and additional certifications in digital marketing, further supporting a career dedicated to empowering businesses in the experience economy.