Saman B.

Saman B. is a skilled IT professional with extensive experience in technical support and quality assurance, currently serving as a Global Technical Support Engineer and QA Analyst at InMoment since April 2017. Saman B. specializes in delivering exceptional support for a SaaS product, managing a range of responsibilities including troubleshooting, user training, and communication with clients, while continuously enhancing customer satisfaction for elite clients. Previous roles include IT Application Support Engineer at RITEQ Pty Ltd and Baha'i World Centre, where Saman B. provided support for various software applications and improved internal processes. Saman B. began a career in IT support as an IT Support Technician at Rojan Australia and contributed to research at the University of Wollongong, holding a Bachelor's Degree in Internet Science and Technology from the same institution.