Jan Michael Arciaga

Jan Michael Arciaga is an experienced Information Technology Business Analyst at INNOVA Medical Ophthalmics, where contributions include the successful implementation of Salesforce CRM and project management for SAP Business One HANA, leading to notable sales growth. Jan has expertise in identifying business process weaknesses, modeling processes through BPMN, and developing technical reports using Transact-SQL. Previous roles include Quality Assurance Coordinator, focusing on IT system validation and maintaining ISO 13485 certification, as well as Quality Assurance at Trench Group, where responsibilities included revising standard operating procedures and managing quality audits. Jan holds a Certificate in Business Analysis from the University of Toronto, a Graduate Certificate in Pharmaceutical Regulatory Affairs and Quality Operations from Seneca Polytechnic, and a Bachelor of Science in Chemistry from Ateneo de Manila University.