Miguel Angel Quintana

Miguel Angel Quintana is an experienced professional in contact centre management, project management, and process automation with a career spanning over three decades. Currently serving as Contact Centre Service Delivery Manager at Innoveo since April 2023, Miguel oversees 24/7 support services for Roche EMEA & LATAM. Previous roles include Contact Centre Project Manager at Evolutio, focusing on IVR implementations for Repsol, and RPA Project Manager at UST, where process automation for IQVIA was managed. A long tenure at Minsait as Contact Centre, CRM, and RPA Project & Service Manager involved strategic leadership across multiple LATAM countries. Additional experience includes managerial positions in IT operations at LAN Airlines and Financiera Condell, alongside a foundational role as a System Engineer at Crecic S.A. Educational credentials feature diplomas in Contact Centre Management and Computer Science.