Inoria
Robert Ross has a vast experience in the telecommunications industry, starting from their time at Innovatia as a Backbone Engineer specializing in Avaya support. Robert then moved on to Genesys, where Robert worked in Staff Technical Support, handling various technical aspects such as Genesys Framework, Pulse, and Stat Server. Currently, Robert works at Inoria as a Contact Center Solutions Integrator, specifically focusing on Genesys Cloud CX. Robert's expertise includes customer site visits, account specialist duties, and mentoring new hires. Their educational background includes a degree in CTI and certifications in A+, Networking, and PC Repair/Networking.
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Inoria
Inoria (formerly Quovim C3) is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile, personable and human-centric, Inoria builds authentic relationships and champions success through inspired guidance, collaboration and innovative solutions. More than contact center expert consulting, Inoria is about enriching the customer experience. Get to know Inoria at www.inoria.com