Ed Gillespie is a Customer Success professional with extensive experience in strategic account management and engagement. They managed a portfolio of 14 strategic and emerging accounts at Inovalon, achieving a 20% increase in average annual contract value and a 98% customer retention rate. Previously, Ed held roles at LexisNexis and Thomson Reuters, where they contributed to client satisfaction and revenue growth through innovative technology strategies and strong relationship building. Ed's proactive leadership has led to significant improvements in product adoption and customer resolution times, demonstrating a strong commitment to driving customer success.
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