Mike Frediani

Mike Frediani has over 20 years of work experience in various customer support and technical support roles. In 2020, they began working as the Customer Support Manager for InRule. Prior to that, they were the Manager of Support Engineering for Kenna Security from 2018-2020. From 2015-2018, they were the Director of Customer Support & Call Center Operations and Manager of Technical Support at VisTracks. From 2012-2015, they were the Support Team Lead and Sr. Support Engineer at Aceyus. From 2005-2012, they were the Technical Support Engineer Level III at Enghouse Interactive. From 1999-2005, they were a Technical Support/Implementation/Professional Services at Rockwell Electronic Commerce. Lastly, from 1996-1999, they were a Technical Support/QA at MDSI.

Mike Frediani obtained a Bachelor's degree in Computer Information Systems from DeVry in 1996. Mike also obtained InRule Rule Authoring Training certification from InRule in May 2020.