Danica Pedraja

Danica Pedraja currently serves as the Operations Manager for Technical Support at Power Factors, a position held since January 2019, focusing on overseeing the technical support team, managing support processes, and ensuring exceptional customer service. Prior experience includes roles as Team Lead Technical Support Specialist and Subject Matter Expert, as well as HelpDesk Technical Support Specialist at Conergy from November 2017 to January 2019. Earlier career highlights feature work as a Remote Operation Center Engineer at SunPower Corporation from May 2016 to November 2017, and Command Center Monitoring Engineer. Danica is pursuing a Master of Business Administration degree at De La Salle Lipa, having previously earned a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from the Polytechnic University of the Philippines.