Donald Romo

Donald Romo has extensive experience in incident management and team leadership within the IT and healthcare sectors. Currently serving as Incident Management Shift Lead at Inserso Corporation since September 2019, Donald previously held positions including Team Lead for Healthcare at Cognizant, Services Supervisor at Insight, and Technology Manager at Bank of America. With a strong background in project management, service delivery, and support operations, Donald has successfully managed agent teams, developed training programs, and ensured compliance with service level agreements. Donald's earlier experience as a Network Engineer at IBM Global Services further solidified technical expertise, including managing high-profile accounts and implementing critical server solutions. Academically, Donald holds a Bachelor of Applied Science in Telecommunications Technology and an Associate of Science in NDT Technology.