Charmaine Ng

Charmaine Ng is a seasoned professional with extensive experience in customer support and product management within the technology sector. Currently serving as the Support Services Manager at Inside Real Estate since February 2024, Charmaine focuses on analyzing key metrics and coordinating product changes. Prior to this role, Charmaine spent over four years as Customer Care Manager at Amitree, where responsibilities included educating customers on Folio and troubleshooting complex issues with engineering teams. Additional roles at Lever included Associate Product Manager, Product Operations Lead, and Product Operations Specialist, where Charmaine played a pivotal role in improving customer support and product development. Earlier experience encompasses customer support at Redbooth and Credit Karma, as well as various roles that highlight strong content and social media management skills. Charmaine holds a degree in Journalism and Communication Studies from the University of Oregon.