Built specifically for B2B SaaS businesses, inSided is a Customer Success Community Platform that uses the power of community to measurably improve customer engagement. As a result, customer success is transformed to become a direct driver of business growth. Companies enjoy greater-than-average engagement, broader product adoption, higher retention rates, improved upsell, lower support costs and increased ARR, while their customer success and support teams get to focus on higher value initiatives and proactive outreach.

Software

inSided

inSided's headquarters in Amsterdam, Netherlands

This department focuses on managing and implementing technology solutions to support business operations and enhance efficiency.

Information Technology

The Engineering and Development team at inSided is responsible for building and maintaining the technical foundation of the Customer Success Community Platform. This team focuses on developing scalable and reliable software solutions, implementing new features, and ensuring seamless integration across various components of the platform. By leveraging their expertise in frontend and backend development, they contribute to enhancing user experience, driving engagement, and supporting the growth objectives of B2B SaaS businesses utilizing inSided's services.

Engineering and Development

The Customer Support and Success Team at inSided is dedicated to ensuring seamless customer experiences and driving business growth through community engagement. The Customer Support Engineer handles technical inquiries and resolves platform-related issues, while the Customer Success Managers focus on proactive outreach, fostering customer relationships, and maximizing product adoption and retention. Together, they work to enhance customer satisfaction, reduce churn, and identify opportunities for upsell.

Customer Support and Success Team

This department oversees the development and strategy of products throughout their lifecycle.

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Engineering and Development

Customer Support and Success Team

Product Management