InsideDesk
Melanie Paquette is an accomplished professional with extensive experience in agile development, technical program management, and coaching. Currently serving as Vice President of Development and Agile Coach/Scrum Master at InsideDesk since June 2023, Melanie has held notable roles including Head of Technical Program Management & Product Operations at Shopify and Agile Development Manager at both TechInsights and IFS. As the owner and designer of Uncorked & Bottled Up, Melanie specializes in creating handcrafted jewelry and home decor while offering coaching services. Previous experience includes impactful positions at BlackBerry, Alcatel-Lucent, and Newbridge Networks, where Melanie contributed significantly to process improvement and team effectiveness in software development. Melanie holds a Bachelor of Science in Computer Science from the University of Ottawa.
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InsideDesk
Did you know that approximately 55% of the total dental billing processing cost for a dental support organization (DSO) or dental practice is tied to the time that is wasted waiting in the call queues of monolithic insurance companies, rectifying claim submission errors and handling claim appeals? InsideDesk has developed solutions to help professionals handling the Revenue Cycle Management (RCM) function of a dental practice or DSO to easily automate the claim follow up process so they can spend their time doing what they enjoy more. Armed with InsideDesk's EOB data intelligence reports, dental billing professionals can maximize payer collections and make their providers happier by boosting their monthly income. The RCM team of a DSO servicing 450 dental practices across 18 U.S. states currently saves over 80,000 minutes per month by using InsideDesk. The InsideDesk leadership team comprises of a practicing dentist with over 20 years of clinical experience, a former DSO industry executive who understands the challenges of scaling operations in an M&A intensive organization and enterprise software industry veterans including one who built a product that is currently used by over 14,000 dental practices.