Felipe Santiago

Felipe Santiago is a skilled professional with extensive experience in growth analysis and customer experience strategy. Currently serving as Analista de Growth (Marketplaces) at Insider Store, Felipe manages strategic marketplace operations on platforms such as Mercado Livre and Amazon. Previous roles include Analista Pleno de Estratégia e Inovação em CX, where Felipe focused on integrating customer feedback into strategic decisions, and Team Leader positions overseeing teams dedicated to customer experience optimization. With a solid foundation in operational efficiency gained from roles at Mobicity and ZAZ Soluções em Vendas, combined with a strong educational background in human resources management and technical fields, Felipe demonstrates a commitment to enhancing customer satisfaction and operational processes.