InsideTrack
Alissa DeLaFuente is an experienced Operations Support Coach at InsideTrack, where responsibilities include providing technical support for Salesforce, facilitating training, managing social impact surveys, and assisting with user acceptance testing. Prior to this role, Alissa held positions as a Student Success Specialist and Coach, and as a Loan Support Specialist at Peoples Bank, showcasing a strong background in coaching, technical support, and administrative tasks. Alissa's career also includes experience as a Student Completion Coach at Whatcom Community College, an English Composition Instructor at Western Washington University, and additional roles focused on student support and outreach across multiple educational institutions. Alissa holds a Master of Fine Arts in Creative Writing from Western Washington University and a Bachelor of Arts in English Language and Literature from the University of Arizona.
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InsideTrack
InsideTrack is a mission-driven nonprofit that fuels positive change by empowering and advancing all learners to achieve their educational and career goals through the transformative power of coaching. We help people get the education they need to enhance well-being, create opportunity and secure meaningful employment — ultimately facilitating economic and social mobility. Since 2001, we have served over 3.1 million learners, partnering with more than 350 institutions and organizations to directly improve enrollment, retention, completion, and career advancement – tailoring our coaching outcomes to fit the needs of our partners and the learners they support. Our coaching methodology is evidence-based and research-confirmed, supporting all types of learners at every stage of their journey — especially those who face systemic barriers to postsecondary success. We are a catalyst for transformational impact, ultimately empowering learners and the organizations who serve them. To learn more, visit www.insidetrack.org and follow us on Twitter @InsideTrack and LinkedIn @InsideTrack.