Michelle Simons is a dedicated Senior Service Delivery Manager at Insight Solutions, where they lead a team of Technical Account Managers focused on enhancing client experience and Managed Services delivery. Previously, Michelle managed significant client accounts at TeleTech and SCL Health, demonstrating a strong ability in client relations, process management, and incident resolution. With expertise in ITIL processes and Lean/Six Sigma methodologies, Michelle has effectively overseen technology improvement initiatives across various sectors, including healthcare and retail. They have held leadership roles at IBM, managing large teams and complex projects while ensuring high standards of service delivery. Michelle is ITIL V4 certified and possesses a Six Sigma Greenbelt certification.
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