Usman Hafiz

Usman Hafiz is a skilled Systems Engineer with extensive experience in telephony and customer experience technology. Currently serving at Insignia Financial, Usman Hafiz has previously held roles at NAB as a Senior Analyst Engineer, focusing on service delivery and technical support within Assisted Experience Technology. Usman Hafiz's expertise includes working with platforms such as Verint and Genesys, along with a strong foundation in cloud support from a position at Global Speech Networks. Earlier career experiences at Dimension Data involved significant roles in system engineering and network security. Usman Hafiz holds a Bachelor of Computer Systems in Network Engineering and an Advanced Diploma in Computer Systems Engineering from Box Hill Institute.