Nicole Pero

Nicole Pero serves as the Delivery Lead at Insite Managed Solutions since January 2020, overseeing a portfolio that focuses on customer experience, product innovation, and healthy business expansion. Prior roles within the company include Senior Consultant, where Nicole managed teams on various projects, and Consultant, providing solutions to 44 different call center clients. Previously, at Concentrix from March 2011 to January 2020, Nicole held multiple positions including Program Manager, Operations Manager, Intraday Supervisor, Team Leader, and Customer Service Representative, demonstrating a trajectory of leadership and performance optimization in operations and customer service settings. Nicole also gained experience as a Sales Manager at Borders, managing inventory and sales strategies for the store.