Caylen Perry is an experienced Senior Quality Assurance Analyst at Instacart, having joined the company in April 2019 after progressing from roles including Quality Assurance Specialist and Executive Escalations Specialist. In these positions, Caylen has focused on monitoring the quality of customer interactions, resolving service complaints, and collaborating with team leadership to enhance agent performance. Prior experience includes roles as a Community Support Agent at Hux, a Customer Support Representative at Crew Mobile Software Solutions, and an Uber Expert II at Uber, where Caylen facilitated driver onboarding and support. Caylen's early career included internships in promotions, media, and marketing across various organizations. Caylen holds a Bachelor of Arts in Mass Communication/Media Studies from Brenau University.
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