Chidiebere Flora Udechukwu

Chidiebere Flora Udechukwu is a skilled quality assurance professional with extensive experience in various roles focused on quality analysis and customer service. Currently serving as a Senior Associate Quality Assurance Analyst CX/Training at Flutterwave since July 2023, responsibilities include ensuring adherence to quality policies and monitoring agent performance. Previously, Chidiebere worked as a Quality Analyst at Teleperformance and Tek Experts, where duties included analyzing calls and emails, providing trend data, and utilizing Power BI for performance tracking. Additionally, Chidiebere has experience in technical support, offering advanced troubleshooting, and has held an administrative role at Kenna and Partners Firm. Educational qualifications include a B.Sc. in Microbiology from Madonna University, completed in 2015.