Crystal Anders

Crystal Anders, MBA, serves as a CX Associate Vendor Manager at Instacart since October 2025. Prior to this role, Crystal worked at Agero, Inc. from May 2016 to October 2025, advancing through several positions including Strategic Operations Manager, Vendor Manager, Operations Manager, Operations Coaching Specialist, and Operations Supervisor. Key achievements include leading initiatives to enhance call processes, coordinating performance reviews to improve BPO metrics, and developing training programs for new supervisors. Crystal began a career at Teleperformance in March 2002, ultimately becoming an Operations Supervisor and Trainer before transitioning to Agero, Inc. Crystal holds an MBA in Project Management and a BBA in Business Administration, Management, and Operations from King University.