Lydia Johnson M.A. is a highly experienced professional in social media management and customer support. Currently serving as a Social Media Manager at Instacart since April 2019, Lydia leads a team of Care Social Media Specialists, focusing on mentoring and operational excellence. Prior roles include Specialized Customer Support Care Team Lead, Social Media Care Specialist, and Tier 3 Support Care Specialist at Instacart, demonstrating a strong track record in team performance management. Previously, Lydia gained expertise as a Claims Adjuster at Esurance and as a Team Manager at Concentrix and Teleperformance, overseeing technical support and customer service teams. Additionally, Lydia has a background in broadcast journalism, having served as an On Air Talent and Reporter at Benedict College. Lydia holds a Master of Arts in Multimedia Communications and Technology from the Academy of Art University and a Bachelor of Arts in Mass Communications from Benedict College, complemented by additional studies at the Savannah College of Art and Design in Film/Cinema/Video Studies.
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