Shalvi singh

Assistant Manager Customer Support at Instamojo

Shalvi Singh has a diverse work experience spanning from 2014 to the present. Shalvi began their career as a Self Employed individual at Vimal Clothing from January 2014 to August 2016. In September 2016, they joined Standard Chartered as a Client Support Specialist, where they handled client escalations and queries while ensuring closure within the specified SLA. Shalvi also tracked customer feedback and made necessary changes to the existing process based on feedback and suggestions. In November 2017, Shalvi Singh became an Assistant Manager in Customer Support at Instamojo. Their responsibilities included maintaining in-depth knowledge of the company's services, meeting the promised SLA for support tickets, and ensuring high customer satisfaction.

Shalvi Singh attended St. Andrews College in Gorakhpur from 2013 to 2016. Shalvi obtained a Bachelor of Commerce (BCom) degree with a specialization in Business mathematics and commerce.

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Timeline

  • Assistant Manager Customer Support

    November, 2017 - present

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