Instant Teams is a remote-first, tech-enabled solution building high-quality customer support and operational teams. The remote teams are built with military spouse and underserved talent communities enabling 24/7 support around the globe.

Human Resources

Information Technology

Internet

Instant Teams

The Southern Pines office likely focuses on leadership support and operational readiness in a technical environment.

Southern Pines

Instant Teams' headquarters in Rehoboth Beach, DE, United States

Liza Rodewald

Chuck Brousseau

Erica McMannes

The Customer Service and Onboarding team at Instant Teams ensures seamless integration for new clients and provides continuous support to existing customers. They guide clients through the onboarding process, address inquiries, resolve issues, and offer personalized assistance to enhance customer satisfaction and operational success. This team leverages the unique talents of military spouses and underserved communities to deliver 24/7 global support.

Customer Service and Onboarding

The People Operations and Recruitment team at Instant Teams focuses on sourcing, recruiting, and managing talent to build high-quality customer support and operational teams from military spouse and underserved talent communities. This team ensures efficient talent acquisition processes, manages employee benefits, and maintains optimal people operations to support the company's remote-first, global 24/7 support model.

People Operations and Recruitment

The Customer Experience and Account Management team at Instant Teams ensures seamless interactions and satisfaction for clients by managing client accounts, addressing concerns, and optimizing service delivery. This team works closely with customers to understand their needs and provides tailored support, fostering strong, long-term relationships.

Customer Experience and Account Management

The Operations Team at Instant Teams ensures seamless and efficient functioning of day-to-day activities. They manage service delivery, provide technical support, and oversee team performance. This includes handling escalations, optimizing workflows, and maintaining operational standards to deliver top-tier customer support with a focus on leveraging talent from military spouses and underserved communities.

Operations Team

The Accounting and Finance team at Instant Teams is responsible for managing the company's financial health and ensuring accurate financial reporting. Led by the Finance Manager, the team, which includes a Controller and Senior Accountant, oversees budgeting, forecasting, compliance, and internal financial controls to support the company's mission of building high-quality remote teams.

Accounting and Finance

The Leadership Team at Instant Teams drives the vision and strategic direction of the company, leveraging their extensive experience to foster innovation and growth. They focus on building a strong organizational culture, enhancing operational efficiency, and developing sustainable practices that empower remote teams, particularly from military spouse and underserved talent communities, to deliver exceptional customer support around the clock.

Instant Teams

Org chart

Teams

Customer Service and Onboarding

People Operations and Recruitment

Customer Experience and Account Management

Operations Team

Accounting and Finance

Leadership Team

Offices

Instant Teams

Org chart

Teams

Customer Service and Onboarding

People Operations and Recruitment

Customer Experience and Account Management

Operations Team

Accounting and Finance

Leadership Team

Offices

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