Nicole Mathewson

Nicole Mathewson is a dedicated professional with a strong focus on quality assurance and customer experience. Currently serving as a Quality Assurance Quality Control specialist at InstaShop, Nicole has contributed to achieving a top 10 ranking in customer experience across GCC countries, effectively resolving complex customer issues. Previously, Nicole worked as a Customer Experience Consultant at ModusCX, where responsibilities included leading research projects and conducting various analyses to enhance client insight. Nicole began a career in human resources at Advids, where notable achievements included being the first intern to successfully convert leads into hires. Nicole holds a Master's degree in International Business from Hult International Business School and a Bachelor's degree in Commerce from JAI HIND COLLEGE, MUMBAI.