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Alex Farias

Community Operations Manager at Instawork

Alex Farias has a diverse work experience spanning over several years.

Starting in 2007, Alex worked at Sears, Roebuck and Co. as a Unit Operations Team Manager. In this role, Alex was responsible for driving sales revenue for the call center, averaging $1.5-$3 million a month. They also coached and mentored associates and resolved customer problems to meet the needs of the business. This position lasted until 2020, indicating long-term commitment and expertise in the field.

In 2020, Alex joined Mia Aesthetics Clinic as a Call Center Operations Manager. They held this position until June 2021.

From June 2021 to November 2021, Alex worked at Coverance Insurance Solutions, Inc. as an ACD Manager. In this role, they analyzed performance data to increase lead-to-application conversion and placed leads with agents based on performance to decrease cost per application.

Currently, since March 2022, Alex has been working at Instawork as a Community Operations Manager. Details about this role are not provided.

Overall, Alex's work experience shows a strong background in operations management, sales revenue driving, coaching and mentoring, and data analysis.

Alex Farias received an Associate's degree in Health/Health Care Administration/Management from Ashworth College between 2020 and 2022. Prior to that, they completed their high school education at South Miami Senior Highschool from 1991 to 1995, where they pursued General Studies. Additionally, Alex Farias engaged in General Studies at Miami Dade College, although the start and end years are unknown.

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Timeline

  • Community Operations Manager

    March, 2022 - present