Julio Cesar Mendes

Julio Cesar Mendes is an experienced leader in customer experience and success, currently serving as the Head of C-XPartner at Instituto Cliente Feliz since March 2023, where Julio oversees strategic initiatives focused on customer experience, operational efficiency, and sustainable growth. With over 20 years in the field, Julio has held key leadership roles at various companies, including a notable position as Head of Customer Success at Mercado Bitcoin, where responsibilities encompassed managing customer journeys and driving continuous process improvements. Previous experience also includes management roles at Exact Sales, Checklist Fácil, and iFood S/A, emphasizing operational excellence, team development, and innovative customer service strategies. Julio holds a degree in Communication Social from FACHA and has furthered expertise with a recent degree in Customer Experience from World Customer Economic Science.