Daniel H. currently serves as Operations Team Lead at Insulet Corporation, facilitating communication between a back-office team in Munich and an operational team in Lisbon while providing support for daily queries related to field staff and order management. Previously, at Teleperformance from February 2019 to August 2023, Daniel held multiple roles, including Operations Manager, where leadership of seven supervisors was achieved by leveraging data effectively. As a First Line Manager, Daniel improved average quality scores from 85% to 97%. Earlier in the career at Teleperformance, as a Customer Service Representative, Daniel provided exceptional support to customers troubleshooting product issues and implementing necessary solutions. Daniel completed a degree at The University of Freiburg from September 2009 to August 2012.
This person is not in any teams
This person is not in any offices