David Osborne

David Osborne is a Staff User Researcher at Insulet, where they research customer experiences to identify and address key drivers of customer attrition. They previously served as a Senior User Experience Researcher at Google, a Principal User Experience Researcher at Insulet, and held various roles in user experience and engineering psychology across organizations such as Forrester Research, Bose Corporation, and the US Department of Transportation. David earned an MBA in Marketing from Boston College and holds a Ph.D. in Experimental Psychology from The University of South Dakota. Their career includes significant contributions to advancing customer research strategies and mentoring researchers at various levels.