Mary Sams

Mary Sams is currently a Senior Research Analyst at the Insurance Information Institute. Prior to this role, Mary held positions such as AVP of Customer Experience at Zurich North America and Vice President/Partner at Audience Identification. Throughout their career, Mary has demonstrated expertise in customer insights, analytics, and market research, leading key initiatives and projects in various industries. Mary holds a Bachelor of Science degree in Engineering/Industrial Management from Georgia Institute of Technology.