Harriet O.

Harriet O. is a seasoned professional with extensive experience in customer success and account management. Currently serving as a Customer Success Executive at Insurity since March 2017, Harriet effectively leads teams to meet business objectives while managing client relationships to achieve high satisfaction levels and maintain strong Customer Health and NPS scores. Previously, Harriet excelled as a Senior Client Relationship Manager at Insurity, overseeing global Gold level customers and ensuring compliance with service level agreements. Earlier roles include Senior Account Manager and Account Manager at Oceanwide, as well as Global Implementation Manager at NCR Corporation, where Harriet demonstrated strong leadership and project management skills. Harriet's career began as a System Analyst at CITI Private Bank. Holding a Bachelor's Degree in Media Technology (Hons) from the University of Lincoln, Harriet also pursued further education at the University of Cambridge and The Knowledge Academy.