Fabiana Francia

Fabiana Francia's work experience includes various roles and responsibilities in the telecommunications and transportation industries.

Fabiana started their career in 1995 as an Ejecutiva de Cuentas at DHL, where they focused on maintaining and developing a commercial portfolio, conducting up-selling of services, and managing post-sales accounts for corporate clients.

In 1997, they moved to Telefónica Uruguay, where they held multiple roles. As a Decision Support Analyst, they designed and implemented a Balanced Scorecard for the mobile business and created data models and dashboards for data consumption analysis. Fabiana also worked as a Market Intelligence & Research coordinator, analyzing the competitive market and tracking key performance indicators in the telecommunications industry. Additionally, they served as a Project Controller, handling negotiations and coordination with post-sales services and overseeing logistic operations for Movistar.

In 2002, Fabiana joined Telefónica Uruguay as a programmer, specializing in analog and digital cellular programming. Fabiana provided training and support to various commercial areas and was responsible for implementing a new warranty claims process. Fabiana later took on the role of Asistente de Compras, where they contributed to the creation of the purchasing and foreign trade department, implemented procedures, negotiated contracts with national and international suppliers, and participated in international supply chain projects.

From 2015 to 2016, Fabiana worked as a Sales Executive at IN Switch, identifying business opportunities in value-added services for mobile operators and providing advice and customer follow-up.

Currently, since 2022, they are the Customer Success Operations Manager at Inswitch. In this role, they are responsible for analyzing the business to optimize products, services, conversion, customer processes, and retention through data analysis and commercial proposals. Fabiana manages strategic information for decision-making based on competitive intelligence. The main clients are located in LATAM, and the company operates packaged services and balance advances.

Overall, Fabiana Francia's work experience showcases their expertise in strategic analysis, business optimization, customer relationship management, project coordination, and market research in the telecommunications and transportation industries.

From 2004 to 2005, Fabiana Francia attended Universidad de la República to study Oceanography, but did not complete the degree. Later, from 2007 to 2009, they attended Universidad de la Empresa and pursued a degree in Management, specializing in Administration and Business Management, but also did not complete this program.