Mike Bidwell

Mike Bidwell is an experienced operations leader with a strong background in contact center management, currently serving as Director at Integra LifeSciences since April 2024. Prior to this role, Mike held leadership positions at Amazon as Contact Center Leader from December 2020 to March 2023 and at Asembia as Sr. Director of Operations - Contact Center. Mike's career in the industry began at Cigna, where responsibilities included Operations Leader for the Pharmacy Contact Center, following earlier roles at ICT Group as Program Manager. Mike earned a Bachelor of Arts in Communications from East Stroudsburg University of Pennsylvania from 1994 to 1999, specializing in collaborative solutions within the specialty pharmacy sector.