Rich Williams is a seasoned customer support professional with extensive experience in client-facing roles across several companies. Currently serving as Customer Support Team Lead at Integrate, Rich has previously held positions including Onboarding Manager II at ZoomInfo and Technical Account Manager at Planhat. Rich excels in managing high-revenue clients, providing top-tier service, and achieving outstanding performance metrics, such as a 90% QA score and rapid response times. Earlier roles include Senior Client Support at Weedmaps and Tier 2 Technical Support Specialist at ActiveCampaign, where skills in technical troubleshooting, account management, and client engagement were honed. Rich holds a Bachelor's degree in Public Relations & Advertising from DePaul University.
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