Integrated Care 24
Chloe Kirk has over eight years of experience in the healthcare and customer service sectors, currently serving as Team Manager at Integrated Care 24 Ltd since October 2015. In this role, Chloe provides real-time performance management for contact center staff at the NHS 111 Norwich Care Coordination Centre, fosters productive working relationships, and utilizes data to enhance organizational performance. Previous roles include Resource Planning Coordinator and Clinical Governance Officer, where responsibilities encompassed complaint management and coordination across the Norfolk area. Earlier experience includes serving as a Private Medical Secretary at Global Diagnostics Ireland and as a Reception Supervisor at Holiday Inn Norwich, emphasizing exceptional customer service skills. Chloe holds education from Thorpe St Andrew High School and Sixth Form.
Integrated Care 24
IC24 delivers a range of integrated urgent and unscheduled care services, including GP-led out-of-hours and NHS 111. With 25 years of experience, we are leaders in the sector, providing out-of-hours coverage for 2/3 of the week and NHS 111 coverage 24/7, to over six million patients. We operate in Kent, Brighton and Hove, East and West Sussex, Mid and South Essex, and Norfolk and Waveney, where our workforce of around 1,200 dedicated people provide care for our patients.